zbaji's Privacy Policy
This document provides a detailed description of how your personal information is collected, for what purposes it is used, and how it is kept secure.
This Privacy Policy applies to all users of the zbaji platform. Please read it carefully before using the platform.
Introduction and Scope
zbaji is an online gaming and betting platform that provides casino games, sports betting, and live casino services for users in Bangladesh. This Privacy Policy applies to the zbaji website, mobile application, and all related digital services.
When you register, log in, or use any service on zbaji, you voluntarily agree to the terms of this policy. Protecting your privacy is an important responsibility for us, and this document is our clear commitment to that responsibility.
This policy should be read together with our Terms and Conditions, as both documents together define the complete legal relationship between you and zbaji.
What Information We Collect
zbaji collects various types of personal information to operate its services properly. This information comes primarily from three sources: what you provide directly, what is recorded automatically, and what is obtained through third-party verification.
2.1 Information You Provide
When creating an account and using our services, you directly provide the following information:
- Full name and date of birth (for age verification — confirmation of 21+ age)
- Valid email address
- Mobile number (Bangladeshi number)
- National ID card or passport number (for identity verification)
- Payment account details for deposits and withdrawals (bKash, Nagad, Rocket, or bank account number)
- Your chosen username and password
2.2 Automatically Collected Information
When you use the zbaji platform, certain technical information is collected automatically:
- IP address and device identification (Device ID)
- Browser type, operating system, and device model
- Login time, session duration, and page navigation data
- Game play history, bet amounts, and result logs
- Complete transaction records (deposits and withdrawals)
- Browsing behaviour data collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases zbaji may collect information from legitimate third-party sources, such as identity verification agencies or payment processing companies. This information is used solely to ensure account security and prevent fraudulent activity.
How Collected Information Is Used
zbaji uses collected information for specific and defined purposes. The main purposes are summarised in the table below:
| Purpose | Description |
|---|---|
| Account Management | Handling registration, login, identity verification, and account security |
| Payment Processing | Completing and recording deposit and withdrawal transactions |
| Customer Support | Providing support in Bengali and English via live chat and email |
| Fraud Prevention | Detecting suspicious activity and protecting accounts |
| Service Improvement | Analysing user experience to improve the platform |
| Promotional Communications | Informing you about bonus offers and updates with your consent |
Important: zbaji never sells your personal information to third parties or shares it for commercial purposes — only limited information is shared with partners necessary for operating the service.
When and With Whom Information Is Shared
zbaji shares information only in specific circumstances and with defined parties under a strict policy. Those circumstances are described in detail below:
4.1 Payment Service Providers
Relevant transaction information is shared with bKash, Nagad, Rocket, and associated banking institutions to complete deposit and withdrawal processes. This information is used solely to carry out transactions.
4.2 Technology and Service Partners
Game software providers such as Pragmatic Play, PG Soft, JILI, Evolution, and other approved game studios may use a limited amount of session data to operate their games. They operate under zbaji's security agreements.
4.3 Legal Obligations
If disclosure of information is required by any legal process, court order, or valid demand from a government authority, zbaji will comply with that obligation. Where possible, you will be notified in advance.
4.4 Fraud and Security Investigations
If suspicious or fraudulent activity is detected on an account, limited information may be shared with relevant investigating authorities to ensure security.
How Your Information Is Kept Secure
zbaji follows industry-standard technical and administrative measures to protect your personal information. Data security is a core part of our service.
- SSL Encryption: All communications on the website and app are encrypted using SSL (Secure Sockets Layer) technology, making it practically impossible for third parties to intercept data.
- Password Hashing: Your password is never stored directly — it is secured using advanced cryptographic hashing methods.
- OTP Verification: An OTP is sent to your mobile number during login and financial transactions, preventing unauthorised access.
- Limited Access: Among staff, only those who need it for their work can access specific data.
- Regular Security Reviews: Our systems are reviewed through regular security audits, and any vulnerabilities found are resolved promptly.
- Data Backup and Recovery: Regular backups are maintained to allow data recovery in the event of server failure.
Please note, however, that no method on the internet is 100% secure. Use a strong password to protect your account and do not share it with anyone.
Use of Cookies and Tracking Technologies
zbaji uses cookies and similar technologies to keep the website and app functioning properly and to improve the user experience.
6.1 Essential Cookies
These cookies are necessary for the basic operation of the platform — such as keeping your login session active, verifying security, and remembering your language preference. These cookies cannot be disabled, as the service will not work without them.
6.2 Analytics Cookies
Analytics cookies are used to collect information about which pages are used most, how long users stay, and where problems occur. The data collected in this way is not personally identifiable.
6.3 Marketing Cookies
With your consent, marketing cookies may be used to show relevant offers and advertisements based on your preferences and usage behaviour.
You can disable analytics and marketing cookies at any time through your browser settings. However, disabling essential cookies may affect your ability to use the service.
Your Rights Regarding Your Information
zbaji believes that every user has rights over their own personal information. Your main rights are described below:
7.1 Right to Access Information
You can request to view the information stored about you on zbaji at any time. This request is generally responded to within 30 days of receipt.
7.2 Right to Correct Information
If any information stored in your account is incorrect or outdated, you can request that it be corrected. Contact the customer support team and the information will be updated after the necessary verification.
7.3 Right to Close Your Account
You may request to close your zbaji account at any time. However, financial records and transaction history will be retained for a set period due to applicable legal obligations.
7.4 Right to Opt Out of Promotional Communications
If you no longer wish to receive promotional emails or notifications from zbaji, you can turn this off through your account settings or via customer support.
To learn about your rights and options regarding responsible gaming, please read our Responsible Gaming page, which explains important features such as self-exclusion and deposit limit settings.
How Long Information Is Retained
zbaji does not retain your information longer than necessary. The retention period depends on the type of information and the purpose:
- Account Information: Retained for the entire period the account is active. After account closure, some basic information may be kept for a minimum of 5 years for legal requirements.
- Transaction Records: Deposit and withdrawal records are retained for the long term for financial regulatory purposes.
- Support Conversations: Customer support chat and email conversations are kept for a limited period for issue resolution purposes.
- Analytics Data: Anonymous analytics data may be kept for the long term for platform improvement purposes.
Protection of Minors
All zbaji services are for persons aged 21 or above only. We do not knowingly collect information from minors.
Age is verified at registration, and if an account holder is found to be under 21, that account will be closed immediately and the collected information will be deleted.
If a parent or guardian believes that their minor child has opened an account on zbaji, please contact our customer support team immediately.
Changes to the Privacy Policy
zbaji reserves the right to update this Privacy Policy from time to time. This policy may be revised due to changes in technology, the scope of services, or legal requirements.
If any significant changes are made, you will be notified in advance by email or via a notification within the platform. The date of each update is noted at the top of this page.
If you continue using zbaji after an updated policy is published, it will be assumed that you have agreed to the new policy. You are therefore advised to read any changes to the policy carefully.
Visit our About Us page for general information about zbaji and an overview of our services.
Contact for Privacy Matters
If you have any questions about this Privacy Policy or wish to make a request regarding your information, please contact us:
Support in Bengali and English is available 24/7 via direct chat. Log in to the platform and click the support icon.
For privacy-related requests, email us at:
[email protected]
For answers to common questions, visit our Frequently Asked Questions (FAQ) section — it covers many questions about privacy, accounts, and payments.