zbaji Responsible Gaming
Enjoy entertainment on your own terms. zbaji wants every player to play with awareness — keeping track of their time and money.
Gambling should not become a burden
zbaji is an entertainment platform — you can enjoy casino games and sports betting here, but gambling has clear limits. It should never be seen as a reliable way to earn money. Every bet carries the possibility of loss — that is something to keep in mind before you play.
We want every one of our users to stay informed. Set your budget before you play, take breaks from long sessions, and avoid placing larger bets out of emotion to try to recover losses. Read our Terms and Conditions to understand the principles we follow.
zbaji is strictly for players aged 21 and above. Minors cannot use this platform under any circumstances. Parents are requested to make sure that children cannot access their devices or accounts.
If you have any questions or need help, our FAQ section covers a lot of useful information. Our 24/7 live chat is also always available for direct support.
Tools to set your own limits
zbaji offers several features so you can stay in full control of your gambling.
Deposit Limit
Decide in advance the maximum amount you will deposit per day, per week, or per month. Once that limit is reached, no further deposits can be made, which helps you stay within your budget.
Bet Limit
You can cap the total amount bet in a single instance or over a set period. This prevents you from placing larger bets out of emotion after a loss and making things worse.
Session Time Limit
Set a time limit for how long you play in one sitting. When the time is up, you will receive an automatic notification or the session will end, making it easier to take a break.
Loss Limit
Set in advance the maximum amount you can afford to lose in a day or a week. Once that limit is reached, no more bets will be accepted — this is a simple way to protect your savings.
Temporary Break
You can temporarily close your account for a few days or a few weeks. Choose the duration yourself — from one day up to several weeks.
Self-Exclusion
If you want to close your account for a longer period — from a minimum of six months up to permanently — submit a self-exclusion request. Once this is in effect, it cannot be reversed before the set period ends.
To use these tools, go to your account settings or contact our support team via 24/7 live chat. For more details, read our Privacy Policy, which explains how your information is kept secure.
Signs of problem gambling
If you notice any of the following signs in yourself or someone close to you, consider seeking help. This is not a sign of weakness — it is a sign of awareness.
- Returning repeatedly to try to recover lost money and betting more each time.
- Lying to family or friends about gambling, or hiding how much you have played.
- Using money meant for daily expenses, rent, or debt repayment to place bets.
- Feeling restless, irritable, or low when not gambling — and only feeling normal once you start playing again.
- Spending hours gambling while cutting back on work, studies, or time with family.
- Repeatedly trying to raise your limits and being unable to stop on your own.
- Borrowing money from others or falling into debt in order to keep gambling.
- Being unable to stop even after a win, and continuing to play driven by greed or excitement.
An honest self-check
Ask yourself the following questions
If the answer to one or more of these questions is "yes", take a break and speak with our support team or consult a professional counsellor.
- Did you bet beyond your budget in the past week?
- After a loss, did you place a larger bet out of anger or frustration?
- Did you want to stop gambling but couldn't?
- Have you been spending less time with family or friends because of gambling?
- Do you find your mind drifting to gambling even when you are doing something else?
- Have you cut back on necessary spending to get money for gambling?
Remember — asking for help takes courage. zbaji's 24/7 live chat and email support are available in Bengali. Talking to a family member or a trusted friend is also an important step.
Ways to get help
Once you recognise a problem, do not delay — help is available through several channels.
zbaji Live Chat
Our support team is available in Bengali 24 hours a day, 7 days a week. You can get direct help with setting account limits, submitting a self-exclusion request, or anything else you need.
Email Support
Write to us in detail by email and our team will respond promptly. Email address: [email protected] — you can write in Bengali or English.
Family and Friends
Talk openly with the people close to you. Family or trusted friends can often help you find professional support and be there for you when you need it.
Professional Counsellors
Speak with a mental health specialist or counsellor. Advice on gambling addiction is available through many public and private health services in Bangladesh.
Mental Health Services
Overcoming addiction sometimes requires structured treatment. Contact a local hospital or mental health centre — it is a brave and sound decision.
zbaji's commitment
zbaji never wants any player to face financial or mental harm. We see responsible gambling not just as a policy, but as an integral part of our service.
If we notice unusual behaviour on any account, we proactively reach out. At the same time, if a user reports a problem themselves, support is provided quickly and confidentially.
When a self-exclusion request is submitted, it is activated immediately. During that period, marketing messages and promotional emails are stopped. We believe every player has the right to enjoy entertainment in a safe environment.
To learn more about us, visit our About Us page — it sets out our goals and values in detail.
Questions about responsible gambling
Go to the "Responsible Gambling" section in your account settings and select the self-exclusion option. Set a time period — you can choose anywhere from a minimum of six months to permanent. If you have trouble with the settings, contact our 24/7 live chat and the support team will act immediately.
Lowering a deposit limit takes effect immediately. However, requests to increase a limit are subject to a cooling-off period — usually seven days. This delay is intentional, so that decisions made in the heat of the moment are not acted on right away.
No. Any attempt to open a new account under the same identity during a self-exclusion period will be detected and blocked. The whole point of self-exclusion is a genuine break — so this rule is strictly enforced.
An account is always personal and is only for the registered user. If you find that someone else is using it, change your password immediately and let us know via live chat. It is every account holder's responsibility to make sure that children or minors cannot access the account.
When the time limit is reached, a warning message is shown first. The session ends after any active bet or game round is completed — it does not cut out abruptly mid-game. However, no new bets or games can be started.
Yes. Your personal information and support requests are handled with complete confidentiality. zbaji's support team does not share any information with third parties. Feel free to speak up — asking for help is always the right decision.